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On-line manual: |
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Explore all the features in this on-line HTML documentation.
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Product guide: |
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This downloadable pdf explains all the
features of Ozeki Message Server 6.
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Newsletter: |
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Sign up to get news about
product updates!
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E-mail: |
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You can send tech. questions in e-mail to the following
address:
info @ ozeki.hu
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Technical supportAll customers receive one year of technical
support and access to version updates free of
charge.
Technical support
includes the following services:
| Technical support over the phone |
You can contact us over the phone. Our sales team will verify if you
are eligible for technical support. They will ask what is the problem,
and will consult with a technican, who will call you back. In general
we will answer all your questions related to the installation, and
configuration of the purchased software products from Monday to
Friday between 9:00-16:00 hours CET, provided you have a valid
support service subscription. |
| Technical support in e-mail |
We reply to all your e-mail messages within 3 business
days. Please send e-mail messages to info[at]ozeki.hu |
| Technical support in MSN messenger / Skype |
When we open a support session, we will add your contact information to
our MSN and Skype access list. During the support case, you can see the
availability of our technical colleagues and communicate with
them using instant messages. After the support session is finished, and
the issue you have reported is resolved, you will be removed from the
access list. |
| Technical support using remote access consoles |
If you experience a problem that you cannot
solve, you can give u s remote access to your computer using one of
the following remote console applications: VNC Viewer, Remote
Administrator, Microsoft Terminal Services, Logme in, Remotely
anywhere. Our technical colleague will log into your computer over
the Internet and will try to solve the problem remotely.
Currently our preferred remote consol
application is www.logmein.com
.On this website you need to register for the FREE service and send us your
login name and the password. |
| Developer support* |
One of our primary objectives is to support software developers
and system integrators. If you have questions related to
software development, or you need an example code for a particular
programming language, do not hesitate to ask! We will give you all
the assistance you need, to help you get your development project
started and completed successfully. |
| On-site support** |
Our engineer can visit you and help you configure or
develop an SMS service. This can be very helpful if
you wish to set up an IP SMS service with a GSM operator
or if you start a software development project and you need a lot of
immediate help. (The travel expenses between Budapest,
Hungary and your site and the accommodation expenses in a 4
star hotel need to be covered.) |
* Only
available for Ozeki Message Server 6 - Professional Edition and Ozeki
Message Server 6 Enterprise Edition
** Up to two weeks of on-site
support is provided free of charge for each support year.
What is not included in the technical
support services:
| Custom software development |
If you would like to develop an application, we will answer all
your questions, and provide you with guidelines and an example code to
assist you. The implementation of complex business logic,
fancy user interfaces and large custom applications is not included
in the support services. If you request one of these, we
will give you a price quotation for the service or direct you to a software
developer who can assist you in these projects. |
| Problems not related to our products |
Troubleshooting of problems not related to the purchased
software products is not included in the technical support
services. |
Additional years of support can
be purchased. The price of each additional year of support is
20% of the price paid at the original purchase.
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