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Ozeki 10
SCOM 2007/2012 SCOM 2007/2012 | MOM 2005 MOM 2005

How to send SMS form Operations manager 2007/2012

Today's ever changing technology demands the IT user or developer to be up-to-date. Without the necessary and essential information one is inefficient in such a race. It is getting more difficult to acquire selected data because of their extent. SCOM 2007/2012 offers an end-to-end service management to monitor and supervise complex distributed applications. In this Installation guide you will find further information on the solution and a detailed installation guide with video tutorials.

Video: Send SMS from SCOM 2007/2012 (part 1/5, configure your modem)
Video: Send SMS from SCOM 2007/2012 (part 2/5, create a notification channel)
Video: Send SMS from SCOM 2007/2012 (part 3/5, create a subscriber)
Video: Send SMS from SCOM 2007/2012 (part 4/5, create a subscription)
Video: Send SMS from SCOM 2007/2012 (part 5/5, testing the system)

System Center Operations Manager 2007/2012 Integration is an application designed to monitor and manage server and client systems. It includes monitoring of Windows Server system and client systems and the monitoring of the basic infrastructure of IT environment.

SCOM 2007/2012 integration with Ozeki NG SMS Gateway is the best solution if you want to send SMS text messages to mobile phones on various events. SMS notifications will make your work flow more effective and will give you greater control over your IT environment. You can improve your IT service levels by using this solution. As it is quick, reliable and easy to setup, it makes IT and business processes easier.

With Ozeki's solution you can send SMS from SCOM 2007/2012 with notifications, alerts and reports. On this page you can find additional information on how to send SMS from SCOM 2007/2012 and how to configure it correctly.

Prerequisites

In order to run this solution properly you need to meet Ozeki NG SMS Gateway's system requirements. Please make sure you meet the listed below (Figure 1).

Figure 1 - Prerequisites for Ozeki NG SMS Gateway


Your checklist:

SIM Card - You can get this from your local mobile network operator.*
Modem - Use a Wavecom, Siemens or Multitech modem.
Data cable - Comes with the modem
Computer - Recommended: Intel P4 3Ghz, 2GB RAM, 500Mb HDD, Windows OS
Ozeki NG SMS Gateway - Download it from http://www.sms-integration.com
SCOM 2007/2012

*The SIM card will come with a plan, that will determine how much money you will spend on each SMS.

System architecture

When for example an alert occurs in the system the SCOM 2007/2012 generates a report for the user. This is done through the Command Notification Channel. This channel is in direct connection with Ozeki NG SMS Gateway's Command Line Tool. This tool interprets the message and automatically send it to the GSM Modem or to the IP SMS connection through COM1 channel. With SMPP (Short Message Peer-to-peer) protocol it is then forwarded to the SMSC (SMS Center). Then the SMS message arrives to the intended recipient. This quick and reliable process is pictured in the architectural diagram (Figure 2).

Figure 2 - Components of the solution

Installation guide

To install and configure Ozeki's solution for SCOM 2007/2012 please follow the steps below and watch the video tutorials at the top of the page.

Step 1. Create notification channel.

To do this you need to go to the Administration menu then click on Channels. After it, click on New on the Actions pane and choose Command (Figure 3).

Figure 3 - Command Channel

A window appears and you need to choose a name for the channel (For example: Ozeki SMS Alert) (Figure 4).

Figure 4 - Command Channel name

Then click on Next. A Command Notification Chanel Setting pane appears and type the following values into it (Figure 5):

Full path of the command file:
c:\Program Files\Ozeki\OzekiNG - SMS Gateway\SendSMS.exe
Command line parameters:
-h 127.0.0.1:9500 -u admin -p abc123 -r "+36301111111" -m "$Data/Context/ DataItem/AlertName$" (This telephone number is an example)
>Startup folder for the command line:
c:\Program Files\Ozeki\OzekiNG - SMS Gateway\

Figure 5 - Notification Channel

The created notification channel appears on the Channel pane (Figure 6).

Figure 6 - Create Notification Channel

Step 2. Create a subscriber

You need to go to Administration menu and click on Subscribers and click on New on the Actions pane (Figure 7).

Figure 7 - New Subscriber

To choose a subscriber, you need to click on the browse button on the left side and search for user or group on the computer (Figure 8).

Figure 8 - Subscriber Name

On the Select User or Group pane choose Advanced and click on it. Click on Find Now on the left hand side. Among search results choose for example Administrator and click on OK. The chosen name should appear on Select User or Group pane.
Then click on OK and Next.

Next you need to schedule notifications.
On the schedule notification pane the Always Send Notification is chosen by default (Figure 9).

Figure 9 - Schedule Notifications

Click on Next.

After this you also need to define an address for the subscriber. Click on Add on the Subscriber Addresses pane. At first you need to choose a name for the subscriber, for example Text message (Figure 10).

Figure 10 - Subscriber Address

On the Describe the Subscriber Address pane type this chosen name and click on Next. The Provide the Channel and Delivery Address pane appears and you need to choose the channel type and channel name. For the channel type choose Command and for the command channel select Ozeki SMS Alert (Figure 11).

Figure 11 - Subscriber Channel

Click on next, then on Finish and Close this option.

After you finished you should see the created subscriber at the subscriber list (Figure 12).

Figure 12 - Created Subscriber

Please follow our guide to the last step to finish configuring the SCOM 2007/2012 Ozeki SMS Integration.

Step 3. Create a subscription

Go to Administration menu and click on New on the actions pane. At first, you need to choose a name for your subscription, for example: Ozeki. Type this name into Subscription name on the Create Notification Subscription pane (Figure 13). Then click on Next.

Figure 13 - Subscription Name

You need to create condition for sending notification. Choose a condition from the list. In the criteria description Notify on all Alerts is appeared. Click on Next (Figure 14).

Figure 14 - Subscription Criteria

Then you need to pick a subscriber for the subscription. Click on Add and then on Search. You can choose one from the existing subscribers. When it finds one, select it and click on Add. It will appear among selected subscribers (Figure 15).

Figure 15 - Add Subscribers

After it, you need to pick a notification channel. To do this, click on Add on the Channel pane. Then search for an existing channel (Ozeki SMS Alert), when it is found, click on Add. It appears among selected channels (Figure 16). Then click on OK at the bottom of the page, then on Next, Finish and finally close this option.

Figure 16 - Subscription Channel

As a result you can see the created subscription in the subscriptions list.

Test the system

To test the system you can use the Notification Test Tool. (Note: This tool only work with SCOM 2007) After opening this tool, type in the manager server name, (for example: localhost), and click on Attempting to Connect at the bottom of the page. You can generate an alert for the testing and its source will be your management server. To do this, choose the Generate a Real Alert link and click on Next. On the next side you need to select the type of monitoring object, so choose ManagementServer and click on Next. After this, you need to select Error and High in the details of the error and click on Next (Figure 17).

Figure 17 - Test

By this, you have generated an alert, which is appeared at the Active Alerts on the monitoring pane.
You can check it if you click on Monitoring on the left hand side of SCOM 2007 and after opening it you select Active Alerts (Figure 18).

Figure 18 - Alert in SCOM 2007

Now check the SMS sending of Ozeki NG SMS Gateway by opening it, and after it you can choose Sent Messages and the last one should be a Test Alert (Figure 19).

Figure 19 - Sent Message

These steps conclude the installation and configuration procedure. If you followed the guide above correctly then you will have a swift, stable and well-working environment.

Thank you for reading this guide.


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