Incoming message loop

Question:

I've downloaded the Evalutation version of Your SMS Gateway for Windows, i've successfully installed and trying to test, but i got the problem that the system will receive in loop a message containing the text "OK" and if i not stop it it will continue without stopping. Is it a limitation of the Evalutation version or there is a setting problem?

Answer:

This is not a limitation of the evaluation version.

1.) This problem might come from the fact, that you have confiugred the software to leave the SMS messages on the device. Please make sure, that on the "GSM Modem 1 preferences" form, in the "message handling" tab, the "Leave messages on the Device and the SIM" checkbox is not checked.

gsm modem installation
Figure 1 - GSM modem installation

configuration in message handling tab
Figure 2 - Configuration in the Message Handling tab

2.) Another reason could be that, the GSM modem or GSM phone you use is incomaptible with the software. In this case the Ozeki Messages Server reads the incoming messages from your GSM phone, but it cannot delete them. If this causes the problem, we will modify the software free of charge to support your GSM modem or GSM phone. All you have to do is turn on the communicatin logging and send us the log file in e-mail.

configuration in port settings tab
Figure 3 - Configuration in the Port settings tab

To turn on the communication log, please open the "GSM Modem 1 preferences" form, select the "Port settings" tab and plase a checkmark into the "Log Port Communication" checkbox. This will create the following text file after you connect the modem: C:\Program Files\Ozeki\Ozeki Message Server\Logs\GSM Modem1.txt. Please send us this log file in e-mail to sms@ozeki.hu.

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